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Telecommunications Industry Ombudsman

The Telecommunications Industry Ombudsman provides a fair and accessible external dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or Internet service.

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Industry

Services

Design, Digital

Challenge

The Telecommunications Industry Ombudsman engaged Thirst Creative to deliver their 2016 - 2017 Annual Report in both print and digital format.

Solution

By partnering with the Thirst team the Telecommunications Industry Ombudsman team delivered a high quality digital and print annual report that received significant media attention nationwide.

The Telecommunications Industry Ombudsman was looking to modernise their report.

The goal

The online version of their Annual Report needed to focus on strong data visualisation of their results in a mobile friendly format.

The messaging needed to educate the general public about the independence role the ombudsman plays in improving the telecommunications industry and showcase the statistics around complaints across the country and the sectors. The report also needed to help the public better understand the process of what to do if they have a dispute.

With our technical and design capability we focused on stakeholder engagement.

The process

We partnered with their team by providing a transparent project management approach using Trello, along with sharing our methodology, tools and tips for internal stakeholder management, a piece that is critical to the successful delivery of such an important communications piece.

Our team broke down the content into 3 main sections, in order to make the report more user friendly and easier to digest. In doing so the team created the opportunity to include more interactive components and visuals.

To encourage readers to explore the key data and figures, we brought in data visualisation by utilising interactive graphs. This way users could interact with key data using either their touch screen or mouse.

By partnering with Thirst Creative the Telecommunications Industry Ombudsman team delivered a high quality digital and print annual report that has received media attention nationwide.

The Telecommunications Industry Ombudsman chose Thirst Creative to deliver their 2016 - 2017 Annual Report through a tender process. Thirst had a good handle on version control throughout the project and were very responsive to changes across the print and digital reports. They were great to work with and delivered to our deadline for media launch. It was a great result.

Digital Communications & Multimedia Manager