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Telecommunications Industry Ombudsman
Annual Report

The Telecommunications Industry Ombudsman engaged Thirst Creative to deliver their 2016 – 2017 Annual Report in both print and digital format. The brief for their annual report was to modernise the online version of the report with a focus on strong data visualisation of their results in a mobile friendly format.

The messaging aimed to educate the general public about the independent role the ombudsman plays in improving the telecommunications industry, showcase the statistics around complaints across the country and the sectors, along with helping the public to better understand the process of what to do if they have a dispute. By partnering with Thirst Creative the Telecommunications Industry Ombudsman team delivered a high quality digital and print annual report that received significant media attention nationwide.

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“The Telecommunications Industry Ombudsman chose Thirst Creative to deliver their 2016 – 2017 Annual Report through a tender process. We were attracted to Thirst, not only for technical and design capability, but also because of their focus on stakeholder engagement. They partnered with us throughout the process, using Trello for project management and sharing their tips and templates which really helped us in managing the approval process with all our stakeholders.

Thirst had a good handle on version control throughout the project and were very responsive to changes, even outside of office hours and including after launch. Thirst were always contactable and quick to action our change requests. They were great to work with and delivered to our deadline for media launch. It was a great result for us and led to repeated work beyond the original project. I would be happy to recommend them.”
– Heath Eddy, Digital Communications Manager, Telecommunications Industry Ombudsman



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